Service Level Agreement

Learn more about what is restricted within our network

Important Usage Agreements

HostDel provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of HostDel are subject to the following terms of service:

Indemnification Policy

You agree to use all HostDel services and facilities at your own risk. HostDel specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall HostDel be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees that it shall defend, indemnify, save and hold HostDel harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against HostDel, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless HostDel against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with HostDel's server.

HostDel reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from HostDel's server. HostDel shall be the sole judge of what violates this Policy.

Billing

We accept Paypal, Bitcoin. Clients are encouraged to pay by Paypal as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

Customers may be entitled to a refund under the following circumstances:

  • Termination of service
  • Service credits issued
  • Goodwill gestures
  • Adjustments to invoices

In the instance where a customer has paid in advance for their hosting service for more than one month:

  • Should the customer terminate the service before the full invoice period is complete, Hostdel will refund the customer for the unused period, less the 30 day termination notice period.

Refunds are issued in one of three ways and subject to the customer’s payment method and payment interval:

  • the hosting period (date of next invoice) will be extended, or
  • a credit note is issued on the next invoice generated, or
  • the customer account is credited via Paypal (only applies to terminations)

The refund method applied remains at Hostdel’s sole discretion.

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